At Carina Horizon, we strive to ensure you are completely satisfied with your purchase. However, if you are not fully satisfied, we have outlined our return and refund process below:
1. Returns
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You may return items within 30 days of receiving your order for a full refund or exchange.
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To initiate a return, please contact us with your order number and reason for the return.
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Items must be in their original condition and packaging, unused, and undamaged.
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Certain products, such as custom orders or digital downloads, may be non-returnable. Please check the product description for details.
2. Refunds
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Once your return is received and inspected, we will process your refund within 5-7 business days.
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Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or payment provider to process the refund.
3. Shipping Costs
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The customer is responsible for the return shipping cost unless the item is defective or an error was made by Carina Horizon.
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If a return is due to an error on our part, we will cover the return shipping costs.
4. Damaged or Defective Items
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If you receive a damaged or defective item, please contact us immediately with your order number and photos of the damage. We will offer a replacement or refund at no additional cost.
5. Exchanges
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If you wish to exchange an item for a different size or color, please contact us to discuss the exchange process. Exchanges are subject to product availability.